What are the payment options on Family 3.0?

You can pay for your order by Paypal or by card with our banking partner CM-CIC (Visa, Mastercard, American Express).

Where do you deliver and what is the cost?

We deliver worldwide by Colissimo and DHL Express. 

  • Colissimo France : 10€ tax incl. / Free delivery from 150€ of purchase
  • Colissimo Europe (EU) : 16,67€ tax excl. (VAT varies depending on the country of purchase / Free delivery from 250€ of purchase
  • Colissimo World (outside UE) : 50€ tax excl. / Free delivery from 500€ of purchase
  • DHL Express France : 18€ tax incl.
  • DHL Express Europe (EU) : 35€ tax excl. (VAT varies depending on the country of purchase)
  • DHL Express World (outside UE) : 60€ tax excl.

Are there any taxes or customs duties on orders?

If you are a resident of the European Union, only VAT is due (all prices displayed on the site include VAT). VAT off for non-EU residents. If you live outside of the EU, you may have to pay customs duties or import taxes. These taxes and customs duties are the sole responsibility of the buyer, FAMILY 3.0 declines all responsibility. FTA available

I placed an order but I haven't received a confirmation email yet, is this normal?

During periods of high traffic it may happen that a slight delay is observed in the sending of confirmation e-mails. We invite you to check your spam folder, as well as the email address you provided to us. In case of problem you can contact us at any time via our contact form.

Is it possible to follow the progress of my order?

Once your order has been registered, you will receive several emails to keep you informed of the various steps of your order. Once shipped, you will receive an EMS or UPS tracking number to track your delivery.

Is it possible to return products?

Under Article L121-20 of the Consumer Code, you have fourteen working days from delivery to exercise your right of withdrawal. During this period you can return your product to us in its original packaging and condition for exchange or refund. Return costs are free if you live in France (excluding sales and promotions periods), but remain your responsibility if you live abroad.

For all other enquiries, please contact the After Sales Service by message on the following number : +33 (0)7 49 28 71 75

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