Deliveries

family-avignon.com makes a commitment to supply you with products of high quality.

The delivery is FREE (except sales period & discount) in metropolitan France. The Delivery is offered from 150€ abroad. See price details below.

Products will be delivery at address indicated during the process of order.

We do our best to delivery you under 48/72h. In case of difficulties, we make a commitment to hold you informed about these.

For Korean customers, you can make a request for FTA (Free Trade Agreement) by emre-family@hotmail.com

www.family-avignon.com is contractually connected with The Post office for the sendings France and in EU and rest of the world, in simple colissimo. www.family-avignon.com is also contractually connected with Chronopost for the Express Delivery in France, EU and rest of the world.

In case of unusual delay, an e-mail will be sent to you.

All orders with a discount can't process to refund, and return can't be able. 

CarrierPrices
Pick up in store Free

Classic Delivery France - Colissimo

Delivery within 2-3 working days

at home, Pick'up relay or post office

€9

Free from €50 of purchase*

Express Delivery France - Chronopost

Next day delivery for all orders placed before 3pm (excluding weekends)

at home, Pick'up relay or post office

€25

Classic Delivery EU - Colissimo

Delivery at home within 5-9 days

 €15

Free from €150 of purchase*

Express Delivery EU - Chronopost

Delivery in 1 to 3 days to Europe

at home or Pick'up relay

€45

Classic Delivery Outside EU - Colissimo

Delivery at home within 5-9 days

 €30

Free from €250 of purchase*

Express Delivery Outside EU - Chronopost

Delivery at home in 2 to 5 days to the rest of the world

€130

* Excluding periods of sales and promotions

Returns

Nevertheless, if you are not satisfied with the bought product, Family makes a commitment to exchange to you or refund your money. The returns are FREE (except sales periods & discount), as well for international customers.
You have a deadline of 14 days from the date of reception to send back us products. You beforehand have to send the box to the address : 1, Rue Carnot 84000 Avignon (FAMILY).
Damaged or incomplete articles will not be refund.

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