Delivery & Return

Deliveries

Click & Collect is available in our stores in Avignon and Aix-en-Provence.

Family 3.0 is contractually bound with La Poste for classic shipments in France, Europe and the rest of the world (EMS), as well as for delivery to a Pickup point (France only). Delivery within 48 to 72 hours in France, within 5 to 9 days abroad.

We also offer Express delivery via UPS in France and Europe. Several formulas are available:

• UPS Standard® : delivery within 1 to 3 days in France, and within 1 to 5 days in Europe ;
• UPS Express® : next day delivery before 12 noon in France and within 1 to 3 days in Europe ; 
• UPS Express Saver® : delivery in 1 day in France and within 1 to 3 days in Europe ;

Delivery by EMS is free in mainland France from € 50 of purchases (excluding sales periods & promotions), from € 150 in Europe and from € 200 in the rest of the world. See price details below.

The products will be delivered to the delivery address indicated during the ordering process.

In the event of difficulties during your delivery, we undertake to keep you informed of them.

EMS rates

* Excluding sales and promotions periods

UPS rates

Returns

If you are not satisfied with the bought product, Family 3.0 makes a commitment to exchange to you or refund your money. Return costs are FREE in France (except sales & discount periods), and payable by the customer abroad.

You have a deadline of 14 days from the date of reception to send back us products.

You beforehand have to send the box to the address : 1, Rue Carnot 84000 Avignon (FAMILY).

Damaged or incomplete articles will not be refund.