Deliveries
family-avignon.com makes a commitment to supply you with products of high quality.
The delivery is FREE (except sales period & discount) in metropolitan France. The Delivery is offered from 150€ abroad. See price details below.
Products will be delivery at address indicated during the process of order.
We do our best to delivery you under 48/72h. In case of difficulties, we make a commitment to hold you informed about these.
For Korean customers, you can make a request for FTA (Free Trade Agreement) by emre-family@hotmail.com
www.family-avignon.com is contractually connected with The Post office for the sendings France and in EU and rest of the world, in simple colissimo. www.family-avignon.com is also contractually connected with Chronopost for the Express Delivery in France, EU and rest of the world.
In case of unusual delay, an e-mail will be sent to you.
Prices
| Carrier | Prices |
|---|---|
| Pick up in store | Free |
|
Classic Delivery France - Colissimo Delivery within 2-3 working days at home, Pick'up relay or post office |
€9 Free from €100 of purchase |
|
Express Delivery France - Chronopost Next day delivery for all orders placed before 3pm (excluding weekends) at home, Pick'up relay or post office |
€15 |
|
Classic Delivery EU - Colissimo Delivery at home within 5-9 days |
€9 Free from €200 of purchase |
|
Classic Delivery Outside EU - Colissimo Delivery at home within 5-9 days |
€25 Free from €300 of purchase |
|
Express Delivery EU / Outside EU - Chronopost Delivery in 1 to 3 days to Europe, 48h to French DOM and 2 to 5 days to the rest of the world at home or Pick'up relay (EU only) |
€30 |
Returns
Nevertheless, if you are not satisfied with the bought product, Family makes a commitment to exchange to you or refund your money. The returns are FREE (except sales periods & discount), as well for international customers.
You have a deadline of 14 days from the date of reception to send back us products. You beforehand have to send the box to the address : 1, Rue Carnot 84000 Avignon (FAMILY).
Damaged or incomplete articles will not be refund.